1. Overview
At Hipsflora, we strive to provide high-quality educational information and services. This Refund Policy outlines the terms and conditions for refunds on any paid services or products we may offer.
2. Free Services
The majority of content and information on our website is provided free of charge. No refunds are applicable for free services or content.
3. Paid Services and Products
If we offer paid services or products in the future, the following refund terms will apply:
3.1 Digital Products
For digital products such as guides, courses, or downloadable content:
- Refund requests must be made within 14 days of purchase
- The product must not have been substantially accessed or downloaded
- Refunds will be processed to the original payment method within 10 business days
3.2 Services and Consultations
For services such as consultations or personalized guidance:
- Cancellations made at least 48 hours before the scheduled service are eligible for a full refund
- Cancellations made less than 48 hours before the scheduled service may incur a 50% cancellation fee
- No-shows without prior notice are not eligible for refunds
4. Consumer Rights (New Zealand)
Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 of New Zealand, you have certain rights that cannot be excluded. These include:
- Products and services must be of acceptable quality
- Products must match their description
- Services must be provided with reasonable care and skill
If our services or products fail to meet these guarantees, you may be entitled to a remedy, including a refund.
5. How to Request a Refund
To request a refund, please contact us with the following information:
- Your name and contact information
- Order or transaction number
- Date of purchase
- Reason for refund request
Send your refund request to:
Email: message@hipsflora.site
Phone: +64 9 623 4812
6. Processing Time
Once we receive your refund request, we will:
- Review your request within 3 business days
- Notify you of the approval or rejection of your refund
- Process approved refunds within 10 business days
- Refund to your original payment method
7. Non-Refundable Items
The following items are not eligible for refunds:
- Services that have been fully delivered
- Digital products that have been fully accessed or downloaded
- Customized or personalized services that have been completed
- Products or services purchased during promotional periods (unless otherwise stated)
8. Partial Refunds
In some cases, partial refunds may be granted at our discretion, such as:
- Services that were partially delivered
- Products with minor defects that do not significantly impact use
- Late cancellations as outlined in section 3.2
9. Disputes
If you are not satisfied with our refund decision, you may:
- Contact us to discuss the matter further
- Seek resolution through the Disputes Tribunal of New Zealand
- Contact Consumer Protection New Zealand for guidance
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
11. Contact Information
For questions about this Refund Policy or to request a refund, please contact us:
Business Name: Hipsflora
Email: message@hipsflora.site
Phone: +64 9 623 4812
Address: Level 5, AIA House, 5-7 Byron Avenue, Takapuna, Auckland 0622, New Zealand